Privacy Policy

Introduction

Welcome to Santana Moving & Storage LLC. We are committed to protecting the privacy and security of our customers' information. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with us.

Information We Collect

When you use our services, we may collect the following types of information:

    • Personal Identification Information: This includes your name, email address, and telephone number.

    • Shipment Information: Details about the contents of your shipments.

    • Financial Information: Payment details such as credit card numbers or other payment methods.

Use of Your Information We use the information we collect to:

    • Provide, operate, and maintain our services.

    • Communicate with you, either directly or through one of our partners, regarding service updates, customer service, and marketing promotions.

    • SMS consent and phone number will never be shared, sold, or disclosed to any third party for marketing purposes.

Non-Disclosure of Information Santana Moving & Storage LLC is dedicated to protecting your privacy. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our rights, property, or safety.

Security Measures We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Changes to Our Privacy Policy We may update this policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you here, by email, or by means of a notice on our homepage prior to the change becoming effective.

Contacting Us If you have any questions regarding this privacy policy, you may contact us using the information below:

Phone: 201-603-2318
Email: info@santanamoving.com

Santana Moving & Storage LLC Terms and Conditions

SMS Terms and Conditions; SMS for Consent Communication

The information 201-603-2318 obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications If you have consented to receive text messages from Santana Moving & Storage LLC, you may receive text messages related to:

  • Conversational

  • Providing and managing our services.

  • Communicating with you, including responding to your inquiries and sending service-related updates.

  • Improving and enhancing our services.

  • Complying with legal obligations and protecting our legal rights.

For Example: Hello, thank you for contacting Santana Moving & Storage LLC. How can we help you? Reply STOP to opt-out at any time. Message and data rates may apply. For assistance, visit our Privacy Policy  and Terms of Service.

Message Frequency: Our SMS message frequency will be from 9:00 AM to 9:00 PM EST.

Potential Fees for SMS Messaging: Many carriers charge a fee for each message sent or received. This can vary depending on the carrier's pricing structure and whether the message is sent domestically or internationally.

Opt-In Method: Customers will opt-in for SMS messaging from Santana Moving & Storage LLC through intake forms on our website located at www.santanamoving.com. This agreement for SMS will not be shared with third parties for marketing purposes.

Opt-Out: Customers can opt-out of SMS messaging from Santana Moving & Storage LLC by replying STOP at any time to any received SMS message. Once opted out, they will receive no further SMS communication.

They can opt back in at any time by replying START.

Standard Messaging Disclosures:

  • Message and data rates may apply.

  • Message frequency may vary depending on the services provided.

  • You can opt-out at any time by texting 'STOP.'

  • For assistance, if you are experiencing any issues, you can reply with the keyword HELP, Or, you can get help directly from us by visiting our privacy policy.

Thank you for choosing Santana Moving & Storage LLC. We are committed to continuously improving our services and safeguarding your personal information